How quickly do you respond to calls in Murfreesboro?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Murfreesboro the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Emergency Roof Repair in NC, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Murfreesboro, NC and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
Most residential replacements in Murfreesboro take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our Murfreesboro crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Emergency Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Murfreesboro homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Murfreesboro too?+
We serve Murfreesboro and the surrounding communities throughout Murfreesboro, NC — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
